Integrate your service into your ERP system

Complete solution for networked customer service. Your service technicians have offline access to service orders with information about the serviced device. Achieve improved performance through low cost, optimal inventorymanagement, locations, spare parts and service levels.

Have your customers sign the deployment reports digitaly and drop them into your document management system. Increase the transparency and service quality of your company.

CONTACT CENTER

  • Acquistion of service orders offline directly in MS Outlook
  • Information about service objects and contact details, individual items and planned activities
  • An overview of the serial number of an order item
  • Overview of the activities history in product files

CONFIRMATION MANAGEMENT

  • Time registration of planned activities
  • Acquistion of material consumption with serial numbers and product file item
  • Confirmation on cost items
  • Display and registration of meter readings to the serial number
  • Capture an internal and external report text as well as information on follow-up activities

REQUISTION

  • Acquistion transfer posting and material requirements for your own warehouse
  • Material selection from the complete part master
  • Database of all spare parts with corresponding serial number

DOCUMENT MANAGEMENT

  • Offline display and capture of documents
  • Automatic keyword assigment
  • Filtering of documents per document type, period and size possible
  • Digital signature of service orders and automatic transfer to the document management system

FEEDBACK MONITOR

  • Display of all feedback recorded in piaX
  • Transfer and processing of the confirmation data
  • Possibility to correct the confirmed data
  • Post-processing of incorrect orders by the service technician or dispatcher

COMPREHENSIVE SOFTWARE FUNCTIONS

  • Possibility to prepare feedback offline
  • Automatic creation of service orders in the Outlook calandar and mobile devices
  • Search and selection functions
  • User-friendly operation in a known system
Objektverwaltung Software piaX

Manage complex objects with assigned projects, contacts and contact persons. Involved people and relevant data can easily be linked together in ours.

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CRM Software piaX

Keep track of your sales-related information. Contracts, activities and documents from the ERP system are always available in Outlook.

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Arrange an appointment with us and find out more about piaX.

Contact us at +49 341 355 87 170

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