Integrate your service into your ERP system

Complete solution for networked customer service. Your service technicians have offline access to service orders with information about the serviced device. Achieve improved performance through low cost, optimal inventorymanagement, locations, spare parts and service levels.

Have your customers sign the deployment reports digitaly and drop them into your document management system. Increase the transparency and service quality of your company.

piaX Version 3.2 – The next milestone for your System.

Discover the new features:

NEW FEATURES

Service order

  • Capture and process ad-hoc orders in piaX
  • Create new orders directly from calls
  • Display call details/processing steps in the service order
  • Information on the service object, contact details, individual items, and planned activities
  • Add order items with serial number assignment
    Access to serial number details such as features, texts, and partial information
  • Detailed product history using the product recordAd-hoc Aufträge im piaX erfassen und bearbeiten

Data collection

  • Convenient time tracking for planned or spontaneous activities
  • Detailed feedback on material consumption with serial numbers and product record items
  • Recording of downtimes with start and end times
  • Booking of all planned or unplanned additional costs incurred during an assignment
  • Display and capture of all meter readings for a serial number
  • Documentation of internal and external report texts, as well as information on follow-up orders, using text modules in various languages

Demand requests

  • Recording of stock transfers and material demand requests for own warehouse
  • Material selection from the complete parts master data
  • Database of all spare parts with the corresponding serial number

Document management

  • Simple and intuitive document storage centrally in one system, directly linked to the lead or opportunity
  • Conveniently take photos on-site and save them in the storage system
  • Immediate access to all customer data, photos, emails, reports, or offers
  • Archive emails directly from MS Outlook into piaX or send them from piaX via MS Outlook

proALPHA Value

  • Display of all feedback recorded in piaX in the proALPHA feedback monitoAbility to correct reported data
  • Post-processing of incorrect entries by the service technician or dispatcher
  • Further processing of all data up to the follow-up order
  • Linking of involved leads or contacts to serial numbers and service objects

Calls

  • Capture inquiries about functionalities, products, or complaints
  • Creation and processing both online and offline
  • Call details with positions and processing steps, including related product records and correspondence
  • Fast and reliable information processing – including permanent linking
  • Create, print, or export individual call lists for further processing

Manage Complex (Construction) Projects with Assigned Plans, Contacts and Stakeholders. Involved persons and relevant data can be easily linked together.

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Keep track of your sales-related information. Contacts, activities and documents from the ERP system are always available in Outlook and on mobile devices.

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Arrange an appointment with us and find out more about piaX.

Call us at +49 341 355 87 170

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