Complete Solution for Connected Field Service with
piaX-Service |

With piaX-Service, you connect your technicians, ERP system, and customers in one seamless digital service process – fast, precise, and without redundant work.

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Optimize your service processes with piaX-Service and experience a new level of efficiency and customer satisfaction.

Service Order Creation

Fast creation and intelligent planning

Create service orders directly in your ERP system or generate new orders instantly from customer requests.

Order Transfer

Seamless order transmission

Send planned orders directly to your technicians’ mobile devices with piaX-Service. This ensures your team is always well-informed and ready for deployment.

Service Execution

Efficient field operations

Record working hours, material usage, and create service reports that customers can sign digitally on-site. Reports can be stored in the DMS, making the entire process paperless and efficient.

Feedback

Transparent and rapid invoicing

All data captured in the field is seamlessly transferred back to your ERP system, where it is ready for verification and invoicing. This enables fast, error-free processing, increases transparency, and improves your company’s service quality.

Service Data Capture – Click on the area that interests you!

Convenient time tracking for planned or ad-hoc activities
Detailed reporting of material usage, including serial numbers and product record positions
Recording of downtimes with start and end times
Booking of all planned or unplanned additional costs incurred during a service call
Display and entry of all meter readings for a serial number
Documentation of internal and external report texts, as well as follow-up order information,
using text modules available in multiple languages

Service Orders

Record and manage ad-hoc orders directly in piaX
Create new orders directly from calls
Display call details and processing steps linked to the service order
Access information on the service object, contact data, individual positions, and planned activities
Add order items with serial number assignment
Access serial number details such as attributes, notes, and part information
Review complete product history via the product record

Material Requests

Record stock transfers and material requests for your own warehouse
Select materials from the complete parts master
Access a database of all spare parts with corresponding serial numbers

DMS

Simple and intuitive document storage in one central system, directly linked to leads or opportunities
Capture photos conveniently on-site and store them directly in the system
Immediate access to all customer data, photos, emails, reports, or quotes
Archive emails from MS Outlook directly into piaX, or send emails from piaX via Outlook

Calls

Record inquiries regarding functionalities, products, or complaints
Create and edit calls both online and offline
Access call details with positions, processing steps, product record, and correspondence
Fast and reliable information handling – including permanent linking
Create, print, or export individual call lists for further processing

Effizienter Service, zentrale Ablage, maximale Wirkung.
Entdecken Sie die wichtigsten Funktionen von piaX Service – für reibungslosere Abläufe und zufriedenere Kunden.

Fully Integrated Service Workflow

Efficient end-to-end processes – from order intake to invoicing – thanks to seamless integration with proALPHA and Outlook. No duplicate entries, no media disruptions.

Mobile Work – Even Without a Network

Service technicians always have access to orders, equipment data, documents, and product history – even in dead zones. Work anywhere, paperless, with full data synchronization.

Comprehensive On-Site Data Capture

Detailed recording of times, materials (including serial numbers), measurements, and costs. Automatic plausibility checks ensure high data quality.

Digital Service Reports & Document Management

Generate, sign (e.g., with piaX Pen), and archive reports digitally – directly on-site and including photo checks. Email archiving in Outlook ensures transparency and traceability.

Ad-hoc & Call Management

Stay flexible: record spontaneous service orders or support calls instantly – online or offline – and seamlessly convert inquiries into orders.

Process Monitoring & Follow-Up

With the Dispatcher Cockpit, supervisors and service managers always have a clear view of open, confirmed, or faulty orders. Corrections and follow-up orders can be initiated immediately.

Complete Solution for Connected Field Service with piaX-Service |

piaX-Service – Your connected field service

Key Success Factors

Features