Your service calls are centrally managed by contact and customer, with all details and free-text notes captured and seamlessly tracked across every processing step.
With our digital call management add-on module, you can capture all short-term service requests and customer calls centrally in one system. Each call and order is documented immediately, with priorities and responsible persons assigned – nothing is lost, and you can respond in real time.
Faster response times, transparent processes, and clear responsibilities increase customer satisfaction while reducing downtime and follow-up work.
Experience the full power of our features:
Capture & Overview
All incoming calls are recorded in a central main list and immediately assigned to the respective contact.
Customer Filters & Detail View
Thanks to automatic documentation and intuitive operation, processing is fast and information is never lost.
Processing & Tracking
Use freely configurable free-text fields to document notes and comments – with seamless real-time tracking of all processing steps.
Better Processes Through Clear Structures
Comprehensive evaluations of processing times, error types, and call histories allow continuous optimization of your processes.
Plan resources quickly and efficiently for a perfectly coordinated field service.
Capture data systematically throughout the entire process and transparently document progress.
Ensure nothing is overlooked – manage ad-hoc orders including calls.
Keep historical service reports, system documentation, and circuit diagrams available offline. Upload photos or reports directly to the DMS.
Still time for another job? Use the radius search to quickly find the next nearby assignment.
Record your travel expenses directly from Outlook appointments.
mobileBlox GmbH
Eisenbahnstraße 1-3
04315 Leipzig
Deutschland